Complaints
How can you claim or return your goods?
The return period is 14 days.
- from the date of receipt of the goods
- from the date of receipt of the last delivery of the goods, if the subject of the contract is several types of goods or the delivery of several parts
- from the date of receipt of the first delivery of goods if the contract is for a regular recurring delivery of goods
In order to return the goods, you must also provide a Notice of Withdrawal Form with the goods.
And also a Claim Form.
You must send the goods including the completed forms.
For details of how to withdraw from the contract and also return the goods, please see the terms and conditions page HERE.